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FAQ

What is Apple MagSafe?

Posted by Adam Heelis on

All of the ‌iPhone 12‌ & 13 models plus the new AirPod GEN3 have a ring of 18 rectangular magnets built into the back around the wireless charging coil that adhere to ‌MagSafe‌ based accessories like cases and chargers. Our LuxeTech MagLuxe Wireless Charger is designed with attracting magnets which snaps right on the back of MagSafe devices, much like a magnet snaps onto a refrigerator.  This attraction also improves the wireless charging accuracy and efficiency.   

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How do I install my Magnetic Mount?

Posted by Adam Heelis on

How do I install my Magnetic Mount?

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I am having problems wireless charging with the iPhone 12?

Posted by Adam Heelis on

Although Apple have claimed full compatibility to Qi charging specification, since the launch of iPhone 12, there has been a growing number of issues raised with its wireless charging function on existing in market products, like Luxetech & Alldock. It is rumoured that the new magsafe function including Magsafe Case maybe disrupting the conduction Qi charging.  SOLUTION : The only validated remedy at this point is to "reboot" your device. We are working hard to have a solution to integrate the MagSafe function into our chargers in mid 2021. The below link also will provide some updated news  Please ensure...

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Do you have mounts for other watch types?

Posted by Adam Heelis on

Generally it has been difficult for us to design and produce custom mounts for many watch manufacturers due to the high frequency of change in their cable design.  We can guarantee it is always possible to connect your particular watch cable into our USB ports for charging but you may need to be creative as to how you place the watch on the ALLDOCK. Below is an illustration of the Samsung Gear.      

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Why can't I achieve reliant wireless charging with my LuxeTech Wireless Fast Charging Pad?

Posted by Adam Heelis on

Please click through to following link to user instructions. Please click through to list of compatible Wireless Devices. Please click through to adjust your iPhone battery management.  Please be conscious, that although this product is built to carry/comply to fast charging specification (Samsung - Qualcomm or Apple 10W), its performance is subject to the primary power source (ie. Wall Charger). If a standard 5W wall charger is employed then fast charging will not activate. 

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