Change of Mind Returns
Our “Change of mind returns policy” lasts 14 days from time of delivery of goods. If longer than 14 days have gone by, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If product is returned but deemed to be not fit for resale, you will be offered a return value (Original Cost less compensation expense for damage caused).
You will always have the option to have the goods returned to you at your cost.
To complete your return, we require a receipt (order number) or proof of purchase.
Please note that a 5% restocking fee (of RRP) will be deducted from the final refund.
You will be responsible for paying for your own shipping costs for returning your item if the purpose of return is not the fault of ALLDOCK Australasia. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We also recommend that you contact us via email when you have dispatched the return and provide the tracking details for our records.
Address for Returns;
ALLDOCK CUSTOMER CARE
16-20 Bulli Street
Moorabbin VIC 3189
Exchange for Damaged or Defective Goods
We only replace or repair items FREE under warranty if they are defective or damaged and fall within the manufacturers 12 month limited warranty period stipulated in the enclosed assembly instructions.
Before returning your purchase please contact us to lodge an enquiry. We will initially attempt to trouble shoot your issue. If your issue can not be resolved, we will provide next steps which will most likely require returning the item via Prepaid Return Label to our Customer Care Team, for assessment.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
There may be certain situations where only partial refunds are granted, these include:
- Any item not in its original condition
- Is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
If you are approved, then your refund will be processed, a confirmation email of the refund initiation will be sent to you. The credit will automatically be applied to your credit card or original method of payment.
If you haven’t yet received a refund, and you feel there may be an issue, please make sure to do the following before contacting us:
- Check your bank account again
- Contact your credit card company, it may take some time before your refund is officially posted
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.